My truck needs the oil pressure unit replaced. I left the truck thinking about few days to get the part and replace it, still under warranty. My brother picked me up and we were over half way home when I got the call that it would be 5 days before they got the sensor. Decided to go ahead and have them do it. Ten days later I received a call that it would be another 6 or 7 days before they could get to my truck. I got a ride and picked up my truck work not done.
I was told if I take my truck and bring it back I go to the back of the line of service work to be done.
I was not offered a courtesy vehicle as they said none available.
Response from Gregg Young Chevrolet Norwalk
October 4, 2026It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
