Samuel T
CLIVE, IA | 2024 CHEVROLET SILVERADOAugust 5, 2026
If you have customers in at 7 am for service make sure the coffee is made. If it isn't yet, don't have yesterday's cold, old coffee sitting out. I bet the office person doesn't arrive that early so make one of your techs make.
Response from Gregg Young Chevrolet Norwalk
August 7, 2026We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Lora R
DES MOINES, IA | 2025 Chevrolet TrailblazerJuly 31, 2026
I appreciate the great service! My car was in to get a sensor replaced and I was able to take it home the same day. Thanks for the courtesy ride back and forth. Take care~ Lora Rennekamp
Response from Gregg Young Chevrolet Norwalk
August 2, 2026Hello, thank you for sharing your positive experience. If you're ever in need of more help, please let us know!
Katelyn P
NORWALK, IA | 2025 Chevrolet TraxJuly 23, 2026
My vehicle was at the dealership for three days, during which no service was performed and no technician inspected it. To make matters worse, when I arrived to pick up my car, I was informed that it was stuck on a lift due to a power outage and could not be retrieved. In reality, my vehicle was parked outside in the lot.
The combination of unfulfilled service and a clear lack of transparency regarding my vehicle's status is unacceptable. I expect better communication and honesty from a service department.
Response from Gregg Young Chevrolet Norwalk
July 24, 2026It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Madisen D
DES MOINES, IA | 2025 Chevrolet TrailblazerJuly 21, 2026
I appreciated the kindness of each worker I spoke to. They were very helpful!
Response from Gregg Young Chevrolet Norwalk
July 23, 2026We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeffery L
ANKENY, IA | 2021 Chevrolet 1500 SilveradoJuly 21, 2026
Everyone was really helpful.
Response from Gregg Young Chevrolet Norwalk
July 23, 2026Thank you for your kind words! We hope to be of service to you again in the future. Take care!
Rick S
INDIANOLA, IA | 2026 Chevrolet ColoradoJuly 20, 2026
Andrew and the team were all great I appreciate everyone making it a painless and enjoyable experience
Response from Gregg Young Chevrolet Norwalk
July 22, 2026Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Gregg Young Chevrolet of Norwalk, INC. and we hope to see you again soon!
JOANNE R
KNOXVILLE, IA | 2026 Chevrolet Silverado 1500July 16, 2026
Enjoyed my truck shopping experience.
Response from Gregg Young Chevrolet Norwalk
July 18, 2026We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Gregg Young Chevrolet of Norwalk, INC. and we hope to see you again soon!
Matthew S
DES MOINES, IA | 2024 Chevrolet TahoeJuly 16, 2026
The Alex AI is horrible. It is making your whole service department look bad….and they have done nothing wrong. I was calling to schedule an oil change and tire rotation during normal hours. I got hung up on twice and spent 15 minutes waiting when I needed to reschedule. Not sure the AI is the way to go without some major tweaks.
Response from Gregg Young Chevrolet Norwalk
July 22, 2026Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Salathel L
DES MOINES, IA | 2025 Chevrolet TrailblazerJuly 15, 2026
All information was explained and all jobs were done properly.
Response from Gregg Young Chevrolet Norwalk
July 16, 2026Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Karyn C
PATTERSON, IA | 2025 Chevrolet TraxJuly 14, 2026
I was very happy with everything. I was spoken to with respect, wait time wasn't long, and was shown my air filter that was in need of replacing.
Response from Gregg Young Chevrolet Norwalk
July 15, 2026We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!